Print-on-Demand Policy
Print-on-demand apparel: returns, replacements, refunds and shipping
Applies to orders placed on or after November 4, 2026. For print-on-demand apparel, this policy controls over any more general store policy.
Made to order. Our print-on-demand apparel is printed after you order and shipped directly to you by our print partner. Because each item is made specifically for your order, we handle problems in the ways below.
1. Damaged, defective or misprinted items
If your item arrives damaged, has a print or fabric defect, or the print is clearly different from the product photos, contact us within 30 days of delivery at pdwinstar@gmail.com with your order number and clear photos of the problem (and the shipping label if the package arrived damaged). We will send a free replacement or a full refund. You do not need to return the item.
2. Incorrect item
If we sent a different design, size or color than you ordered, contact us within 30 days of delivery with your order number and photos of the item and the label inside the garment. We will send the correct item or refund you, at no cost to you. You do not need to return the item.
3. Change of mind or preference
We cannot accept returns or refunds because you changed your mind, no longer want the item, or prefer a different color or style, because each item is made only for your order. Please look closely at the photos, colors and descriptions before you order.
4. Sizing
Please check the size guide and the size chart on the product page before ordering. We cannot accept returns or exchanges if the size you ordered does not fit. A correctly made item in the size you chose is not a defect. If you ordered the wrong size, contact us and we will tell you whether we can help.
5. Shipping problems
- Delivery times. Production usually takes 1-3 business days and standard delivery about 2-5 business days; most orders arrive within 4-15 business days of ordering, and longer in busy seasons. These are estimates, not guarantees. We email tracking when your order ships. If your order will be later than we promised, we will tell you and you may choose to cancel for a full refund.
- Not received. If your order has not arrived 30 days after you placed it, or tracking shows delivered but you did not receive it, contact us (for delivered-but-missing packages, within 30 days of the delivery date shown). We will investigate and replace or refund eligible orders.
- Address problems. We cannot replace or refund an order that was delayed or lost because of an incorrect or incomplete address entered at checkout.
- Damaged in transit. Treated as item 1.
Cancellations
Production starts shortly after you order. Contact us immediately to cancel or change an order; we can only cancel if production has not begun.
How refunds and replacements work
We review your photos and reply within 2 business days. Approved refunds go to your original payment method within 10 business days (your bank may take longer to show it). Replacements are produced and shipped again by our print partner.
Your legal rights
Nothing in this policy limits any rights you have under the law where you live.